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To bridge the gap between development teams using GitHub and service teams using Jira, a bidirectional integration is needed. This guide explains how to set up this integration using Exalate, a third-party tool. It outlines when such an integration is needed and factors to consider when choosing an integration tool. The steps for integrating Jira and GitHub using Exalate are provided, including installing Exalate on both platforms, connecting the instances, configuring the connection, and creating automated synchronization triggers. Common integration scenarios are also discussed, such as collaborating with open-source communities, streamlining customer service and engineering collaboration, and improving product development and quality assurance processes.