Too Long; Didn't Read
The Surprise Outcome of Measuring Our Pull Requests Process is published by Luca Rossi at refactoring.substack.com. He explains how the simple act of tracking metrics led to a team engaged in the process and resulted in an incredible improvement in business operations. The process drives you in the right direction with little effort, because it has become ingrained in your habits. By setting the right process and habits, you eventually come to a place where you spend little energy on improving them.