The Importance of Modeling User Needs When Creating Chatbots
Too Long; Didn't Read
2017 saw a huge rise in the adoption of chatbots. Platforms like <a href="https://hackernoon.com/tagged/facebook" target="_blank">Facebook</a> Messenger and WeChat drew attention away from traditional social media applications. Each of these messaging clients has a <a href="https://techcrunch.com/2017/09/14/facebook-messenger-1-3-billion/" target="_blank">billion users</a> worldwide. Continuing these gains requires satisfying user needs, and being responsive to the limits of this medium. This post highlights a few ideas as you plan for the new year.