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The Impact of AI Transformers on the Customer Experience is a disruptive innovation, says John Defterios. We are facing yet another disruptive innovation and it can bring significant advantages, he says. He explains the impact of a great revolution in the world of Artificial Intelligence and NLP on the customer experience. He says huggingface.co is like the X Window System for Unix distributions. It is the Mac OS of transformers. It's a small revolution within the great transformer revolution. It can help those who can skillfully employ them to support business processes.