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Setting Up Your Customer Support System on Zendesk [A How-To Guide] The checklist has more than 50 points and is organized into groups based on the main functions of the typical customer support system including the next sections:Account & Agents Channels Branding Workflows Triggers & Automations Self-service (Help Center) KPIs & Reporting. It helps you to prepare your technologies and build a customer support strategy and service culture on top of it. The checklist is designed for Zendeksk but you can use it for any other system with the proper adoption.