Too Long; Didn't Read
Managers, Do You Wait for the Doorknob Effect? The phenomenon occurs when patients wait until the last moment to provide crucial information about their condition. Patients are scared to reveal frightening or embarrassing symptoms so they wait. Managers should slow down, ask follow-up questions and listen to the answers. The solution is counter-intuitive: Don’t be a predator and try to hide something before anyone noticed it’s noticed. The author's sister works as a pulmonologist at the ICU in a French hospital.