How Will AI Change Customer Experience?

Too Long; Didn't Read

Are robots taking over our jobs? Well, not exactly. Robots have been around for a long time, and while robots can take over menial, repetitive tasks that no longer require human intervention, this is not always a bad thing. Robots do the menial, repetitive tasks, which frees up the humans to do other things. We are seeing this more often in customer service, where artificial intelligence is taking over the menial data entry or information gathering tasks and cutting out the time needed with an actual human. And most of the time you don’t even know you are dealing with artificial intelligence.