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Chatbots or customized software can converse with humans through a chat interface. Platforms like Skype, Facebook Messenger, and Whats App also use chatbots for building reputation and improving customer experience. Chatbot integration enables customers to get their answers any time and instantly. Chatbots not only answer queries of visitors but also manage some non-critical tasks. They can successfully reduce human intervention in a way, customer engagement is increased. It can improve the customer experience and reduce shopping cart abandonment rate significantly.