Too Long; Didn't Read
Forget Growth Hackers: What The World Needs Now are Experience Hackers. The idea that companies should pay more attention to customer experience (CX) design has been around for years now. The post-quarantine phase of the pandemic may shift the thinking of everyone from startups to large enterprises to ditch growth hacking in favour of what I'm calling experience hacking. Experience hackers will be like growth hackers like Sean Ellis, who coined the term growth hacker in 2010, to help companies move with agility and speed to reach their potential.