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E-commerce receives 21% more queries on Black Friday and 46% more on Cyber Monday. Retailers have a 42% increase in queries during the holidays. Most SupportYourApp clients, SaaS, fintech and software companies, experience from 20% to 70% increases in customer support tickets over the holiday sales season. The peak days for customer support are December 12-13, but most shipping queries, that are typical for retailers and e-commerce, come around December 20.