5 Tips To Reduce Customer Churn In Consumer SaaS Products

Too Long; Didn't Read

Are you building a SaaS product and it is constantly losing retention? Here’s how I have hacked it on dozen products and how you can do it too. From a retrospective and foresight angle, it is important to ask and answer these questions: What internal trigger is your product addressing for people? Are your users still getting their job done? What external trigger gets the user to your product and vice versa? What is the simplest behaviour in anticipation of reward? Is your product still faster and easier to use? Is the reward fulfilling, yet leaves the user wanting more?