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A report from Salesforce suggests that 91% of customers will engage again with a company that offers excellent customer services. 83% of the customers wish to speak directly with someone as soon as they contact a company. These statistics indicate the importance of having a good system in place for call center management. However, the multiplicity of operations around a call center and constant calls from customers asking questions and queries can make things overwhelming. Here’s a look at 15 of the best practices that you can follow for effective call centre management.